Coronavirus: Update from Doggies Friend
We will continue to post here and on our Facebook page any changes we have to make as the situation evolves.
Sunday 29th March 2019 2:00pm
Regretfully, we have decided that we will CLOSED UNTIL FURTHER NOTICE. We have contacted the council licencing department who issue the guidelines from which we operate to seek clarification. As we await the response it does not feel right to put anyone at risk.
We will continue to keep you all informed on Facebook and on our website as soon as we receive any updates.
Wishing all our customers all best over the coming weeks and hope to see you all soon.
Wednesday 25th March 2019 8:30pm
We have decided that we will be keeping the centre closed for the rest of the week while we continue to get clarity and advice.
Once again please bear with as we organise refunds for this week.
We would like to thank everyone for their kind words and support so far and hope to get back up and running as soon as we can.
Stay Safe and Keep Healthy.
Tuesday 24th March 2019 4:30pm
Following our announcement yesterday regarding Covid-19 we wanted to provide you with a further update.
We have elected to stay CLOSED TOMORROW (25th March) as we continue to understand what the government announcement regarding Covid-19 means to our business.
The government announcement prohibits all non-essential activity outside the home. Essential activity only includes;
Shopping for basic necessities as infrequently as possible (food and medicine)
One form of exercise per day
Any medical need or to provide care or help to a vulnerable person
Travelling to and from work but only when this absolutely cannot be done from home.
With this in mind, we feel the need for doggy day care for most falls into non-essential activity.
We are particularly mindful however that some of our customers work in the critical sector and may still require our services to enable them to carry on working.
That is why we are still urgently looking at ways we could continue to operate without putting our staff and customer’s at risk.
Some of the steps we are looking at or have already implemented include;
Eliminating close contact between staff and customers
Disinfecting all contact surfaces after each customer drop-off and pick-up
Disinfecting all leads and collars before dog transfer
Wearing surgical masks
Hand washing or sanitisation
We would really appreciate if any customers that work in the critical sector could contact us and let us know if they still require our service. This will help us to make the right decisions regarding opening and procedures going forward.
Sectors deemed as critical can be found here.
More information on the government guidance for staying at home can be found here.
Thank you for your continued support and understanding at this difficult time.
Stay safe. Keep healthy.
Monday 23rd March 2019 10:30pm
Following the government announcement regarding the Coronavirus outbreak we are CLOSING TOMORROW (24th March) whilst we gather more information about what we need to do to ensure the health and safety of our staff and customers.
We understand that for many of you the service we provide is very important in providing a safe place for your dog to go whilst you work. In particular we want to continue to provide this service for key workers. Whilst we have already taken many steps to protect our staff and customers, we will be seeking further advice for what we need to do.
We will send out further communication tomorrow on whether we are able to open again on Wednesday.
We are extremely sorry for any inconvenience caused. We hope that you can stand by us through these difficult times.
Please note we will be offering refunds or credit for those customers booked tomorrow but please bear with us while we arrange this.